Olshan Foundation Solutions (“Olshan,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and share your personal information when you visit our website, submit a form, call us, text us, use our chat feature, or use our AI-powered tools. Please read it carefully.
What personal information do we collect?
When you submit a form on our website, you may be asked to enter your name, email address, mailing address, phone number, and details about your home or the service you are requesting. If you contact us by phone, text, email, or chat, we collect the information you provide in those conversations. If you use our AI crack analysis tool, we collect the photos you upload along with the contact information you provide.
We also automatically collect certain information when you browse our site, such as your IP address, browser and device type, and the pages you visit. This is collected through cookies and analytics tools described below.
When do we collect information?
We collect information when you fill out a form on our site, request an estimate, upload a photo to our AI crack analysis tool, contact us by phone, text, email, or chat, or browse our website.
How do we use your information?
We use the information we collect to:
- Respond to your inquiry and schedule your free evaluation
- Generate your AI crack analysis report
- Provide, manage, and follow up on our services
- Communicate with you by phone, email, and/or text message about our services and related offers
- Improve our website, tools, marketing, and customer experience
To opt out of communications, email [email protected] or reply STOP to any text message.
Automated and AI-assisted communications
Some communications from Olshan may be sent using automated technology, including autodialers, artificial or prerecorded voice, and AI-generated or AI-assisted messages. Where an AI-generated voice is used on a call, it will be identified at the start of the interaction.
Our website chat feature may use automated or AI-powered technology to respond to your questions. You may request to speak with a human team member at any time.
Calls and chat conversations may be recorded and analyzed, including with automated tools, for quality assurance, training, and service purposes.
AI crack analysis tool
Our website offers an AI-powered tool that analyzes photos of cracks you choose to upload and generates an informational report. Photos you submit, along with any contact information you provide, are processed by our AI service providers to generate your report and may be retained to improve the tool and our services. Photos may contain embedded data such as location information; you can remove this before uploading through your device settings.
Reports generated by this tool are produced by artificial intelligence, are for informational purposes only, and are not a professional inspection, structural engineering assessment, or repair recommendation. Crack appearance alone cannot determine the condition of a foundation. For an accurate diagnosis, schedule a free in-person evaluation with an Olshan specialist.
If you provide your contact information through the tool and consent to be contacted, we may follow up with you by email, call, or text about a free in-person estimate and related services, as described in the consent language presented with the tool.
How do we protect your information?
Our website is served over a secure (HTTPS/SSL) connection, and we use reasonable administrative, technical, and physical safeguards to protect your personal information. We do not collect or store payment card information through this website.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your device through your web browser (if you allow) that enable the site’s systems to recognize your browser and remember certain information.
We use cookies to:
- Understand your preferences based on previous or current site activity so we can provide improved services
- Keep track of advertisements
- Compile aggregate data about site traffic and site interactions so we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can set your browser to warn you each time a cookie is being sent, or turn off cookies entirely, through your browser settings. If you disable cookies, some site features may not function properly.
Third-party disclosure
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or those of others. We may also share information with service providers who assist us in operating our website, running our business, and serving you, provided they agree to keep it confidential. This includes the technology providers that host and power our website tools, including our AI crack analysis tool and chat feature.
Google and advertising
We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Google’s advertising requirements are summarized in Google’s Advertising Principles: https://support.google.com/adwordspolicy/answer/1316548?hl=en
Service referrals and information sharing
If Olshan does not provide service in your area, or cannot perform the specific service you requested, we may refer your inquiry, including your contact information, to a third-party provider that offers the same or similar services in your area. In some cases we may receive compensation for a referral.
A referral only occurs when you provide explicit consent through our online forms, where the provider that may receive your information is identified and you are informed that you may be contacted by call or text using an automatic dialing system, an artificial or prerecorded voice, or AI-assisted messaging to arrange an in-home estimate or for other home improvement products or services. The consent language appears in the form above the submit button. If you do not consent, your information is not shared for these purposes. Consent is not required to purchase any product or service, and you may withdraw it at any time by contacting us.
Where we receive compensation for a referral, that transfer may be considered a “sale” of personal information as defined by some state privacy laws. You may opt out at any time as described in “Your state privacy rights” below.
Your state privacy rights
Depending on where you live, you may have rights under state privacy laws (including the Texas Data Privacy and Security Act and similar laws in other states where we operate), such as the right to:
- Confirm whether we process your personal information and access it
- Correct inaccuracies in your personal information
- Delete personal information you provided to us
- Obtain a copy of your personal information in a portable format
- Opt out of targeted advertising, the sale of personal information, or certain profiling
- Appeal a decision we make regarding a privacy request
To exercise any of these rights, including opting out of the sale or sharing of your information as described in “Service referrals and information sharing,” email [email protected] or call 1-877-465-7426. We will not discriminate against you for exercising your privacy rights. If we decline to act on your request, you may appeal by replying to our response, and where applicable, you may contact your state attorney general.
California Online Privacy Protection Act (CalOPPA)
In accordance with CalOPPA: users can visit our site anonymously; a link to this privacy policy is available on our home page and includes the word “Privacy”; users will be notified of any privacy policy changes on this page; and users can update their personal information by calling us.
Do Not Track signals
Our website does not currently respond to browser Do Not Track (DNT) signals. You can manage tracking through your browser’s cookie settings and the opt-outs described above.
Children’s privacy (COPPA)
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data breach notification
Should a data breach occur affecting your personal information, we will notify affected users by email and/or site notification without unreasonable delay and within the timeframes required by applicable law.
TCPA compliance and 10DLC registration
We are committed to communication practices that comply with the Telephone Consumer Protection Act (TCPA) and 10DLC regulations. The TCPA is a federal law that restricts telemarketing calls, automatic dialing systems, prerecorded and artificial voice messages (including AI-generated voice), SMS text messages, and faxes sent without consent.
Our practices include:
Prior express written consent. We only use automated technology, prerecorded or artificial voice, or AI-assisted messaging to contact customers who have given explicit consent. Consent is obtained when you fill out one of our forms, use our AI crack analysis tool, engage with our chat feature, or opt in to text communication. Consent is always voluntary and can be withdrawn at any time.
Clear opt-in language. When you provide your phone number to Olshan Foundation Solutions, you will see the following opt-in language:
“By submitting this form, you consent to receive emails, calls, and texts from Olshan at the number provided, including via automated technology, artificial or prerecorded voice, and AI-assisted messages. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out. Consent is not a condition of purchase.”
Where your inquiry may be shared with a third-party provider as described in “Service referrals and information sharing,” the form will identify that provider and your consent will cover contact from that provider as well.
Respecting your rights. You may opt out of our communications at any time by replying STOP to any text message, and you can reply HELP for assistance. We honor federal and state calling-time restrictions for marketing communications.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of changes by posting the updated policy on this page with a new effective date. You are advised to review this page periodically.
Contacting us
If you have any questions regarding this privacy policy, contact us by mail or email:
Olshan Foundation Solutions 8400 N Sam Houston Pkwy W Ste 200 Houston, Texas 77064
E. [email protected] P. 1-877-465-7426 www.olshanfoundation.com